We do rely on you, the customer, to choose carefully and ensure when you buy from us online, that the coupon suits your needs, requirements, timing, and redemption ability. For this reason, no refund or exchange is allowed. In case of any disputes with the Experience Providers related to the redemption of your Coupon, we will do our utmost to resolve any problems that may arise.
Most of our vouchers are valid for 6 months and you must book and take your experience before your voucher expires. Some promotional products and other vouchers may have longer or shorter validity periods, but this will be clearly stated on the experience page and on your voucher.
Our experience providers are always happy to answer any questions you may have regarding their venue, experience format, equipment or restrictions. If you have any specific queries or concerns, these should be addressed before you make your booking. You can contact the experience provider/s directly using the information inside your voucher pack. If you have a more general enquiry, feel free to contact us here and we’ll be happy to help. Kindly note, however, that we are not able to advise you regarding the availability of an experience, or to make a booking on your behalf.
If your experience is cancelled by the experience provider, they will arrange to re-book you at a mutually convenient time. We strongly recommend telephoning the experience provider before you visit them to make sure that your booking will go ahead.